If you need to cancel your order, after you’ve placed it, we will do our best to accommodate your request. Order cancellation is time sensitive. Once your order has been prepared and is ready for pick up by our shipping partner, we will NOT be able to process your request to cancel.
If we are unable to fulfil your request due to time sensitivity, you can always elect to request a Return Merchandise Authorization (RMA) number for you to return the product(s) once you received the package. Please note that we will NOT refund you the shipping charges that were paid to ship you the goods. We will only refund you the amount of the product(s) excluding shipping charges. Return shipping fees to return the product(s) to us will be at your own expense.
To cancel an order, please send us an email to firstname.lastname@example.org with the following information in the subject line:
CANCELLATION REQUEST- Order #(*******)