Returns & Damages
Returns must be requested within 30 days of the registered delivery date by our shipping partner to the noted delivery address on your invoice. Return request beyond this 30 day period will not be eligible for a return / refund.
To request a return for item(s) please send us an email to email@example.com with the following information in the subject line, RETURN REQUEST- Order #(*********). Please indicate which item(s) you would like to return and the reason for your return in your email.
Please note that the following criteria’s must be met:
1) Must have invoice of purchase with order number
2) Item(s) must be unopened, undamaged, in its original packaging and in a saleable state.
Once the return is approved, we will send you a Return Merchandise Authorization number (RMA) via email. This number must be affixed to the shipping label as well as inside the shipping box indicated on a copy of your order receipt. If we received item(s) without a prior RMA number, we will not be able to issue any refund and the said item(s) will be returned to the sender at their own expenses.
Please note that we are NOT responsible for the return shipping cost to us. Refunds will be provide, once we received the item(s) and have established the item(s) meet the criteria listed above, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. Shipping cost are nonrefundable.
If the item(s) returned to us do not meet these criteria’s, the item(s) will be returned to the sender at their own expenses.
Opened or used products, or any item(s) marked as non-refundable / Final Sale are NOT eligible for any Returns / Refund. We are not able to accept any returns from US locations.
Item(s) in the following categories are NOT eligible for returns
- Compression Stockings
- Feminine Hygiene
- Family Planning
- Support & Braces
- Clearance Items
**Please note that White Cross Dispensary is not the manufacturer of the item(s) we sell. If you have a performance and /or a warranty issue, or a general complaint in regards to the item(s) in question, please contact the manufacturer at the number listed on the packaging of the item(s).
Damaged Items (in transit) or Wrongly Shipped Items
If you received damaged item (s) or wrongly shipped item(s) by us, you can request a Return Merchandise Authorization number from us within 5 days of the registered delivery date by our shipping partner to the noted delivery address on your invoice.
Return request beyond this 5 day period for damaged or wrongly shipped item(s) will not be eligible for a return / refund. Return shipments for these return request and replacement item(s) will be at NO COST to the purchaser unless they are reasonable circumstances why this cannot be done.
If the item(s) received was damaged at the time of the opening of your packaged, please take a photo of the said item(s) and shipment box and send it to us along with your request for a replacement to firstname.lastname@example.org. with following in the subject line.
DAMAGED- Order #(*******)
If the item(s) received was the incorrect item(s) (wrongly shipped by us), please send us an email at email@example.com with the subject line:
WRONGLY SHIPPED- Order #(********). Please indicate to us the bar code of the product you received in your email. We will then send you a Return Merchandise Authorization number to send us the wrongly shipped item(s) in order to receive the correct one. Please note that we must receive the item(s) before we can ship the new one.
Special Note: “the registered delivery date by our shipping partner to the noted delivery address on your invoice” in our return and damaged / wrongly shipped policies will be calculated from our Shipping partner’s website tracking system. The registered date of the delivery on the tracking system of our shipping partner will be the start date taken for calculation. This date will not be subject to interpretation.