We have received your order and our e-commerce team is getting prepared to process the order items.
Your order goes through a quality checkpoint by the shipping team who packages your order.
A shipping team member organizes your order to be picked up and shipped out to you!
Shipping-Processing Time
All orders require 1-3 business days (this excludes weekends and statutory holidays) of processing time to be assembled, packed and prepared for shipping, unless otherwise noted on the product’s page you have ordered.
| Location | Estimate Time |
|
Canada-Atlantic (Newfoundland, New Brunswick, PEI, Nova Scotia) *shipped by Weight, starting at $18.99 |
3-5 business days |
|
Canada East (Quebec, Ontario) *shipped by weight, starting at $9.50 |
2-3 business days |
|
Canada Central (Manitoba, Saskatchewan) *shipped by weight, starting at $12.00 |
3-5 business days |
|
Canada West (Alberta, British Columbia) *shipped by weight, starting at $14.50 |
5-7 business days |
Shipped by weight; Starting at: $19.99
| US orders below $85 CAD are subject to a $19.99 shipping fee. Orders of $85 CAD or more will see shipping fees confirmed during checkout, based on cart contents and delivery address. |
US orders are shipped via Canada Post small packet, which does not include a tracking number. If you would like to receive a tracking number, please select Tracked Packet Air or XpressPost USA as your preferred shipment method. |
Shipped by weight; Starting at: $29.99
| UK orders below $85 CAD are subject to a $29.99 shipping fee. Orders of $85 CAD or more will see shipping fees confirmed during checkout, based on cart contents and delivery address. | UK orders are shipped via Canada Post small packet, which does not include a tracking number. If you would like to receive a tracking number, please select Tracked Packet Air or XpressPost USA as your preferred shipment method. |
1. Please note that White Cross Dispensary is not the manufacturer of the item(s) we sell.
If you have a performance and /or a warranty issue, or a general complaint in regards to the item(s) in question, please contact the manufacturer at the number listed on the packaging of the item(s).
2. The registered delivery date by our shipping partner to the noted delivery address on your invoice in our return and damaged/wrongly shipped policies will be calculated from our Shipping partner’s website tracking system.
The registered date of the delivery on the tracking system of our shipping partner will be the start date taken for calculation. This date will not be subject to interpretation.
3. For both instances, it is the responsibility of the customer to print, package and drop off the parcel at any Canada Post location.
White Cross Dispensary is not responsible to provide you with a printed return label nor provide you with a box to return to us the goods that are either damaged or wrongly shipped. We will only provide a PDF label for you to print and affix to the box if we are paying to return the shipment to us.
4. Please be aware that for regular retail customers that we do not ship to any storage facilities or 3rd-party distribution/mail service locations (eg. Dymon Storage, UPS, Purolator, etc.) drop off locations. We require that your address be a business or residential address that is verified with Canada Post.
5. Keep in mind that all orders must have the same Billing and Shipping address for us to be able to fulfill the order. If the Billing and Shipping address does not match please reach out to us to give an explanation as to why you need this exception. We reserve the right to refuse the exception if the parameters do not meet our internal policies. If you do not reach out to us within 24-48 hours we will try contacting you via email or phone. If there is no answer we will automatically cancel the order and move onto providing an order level refund (all refunds take between 5-7 business days to go back on the original form of payment).
General return considerations:
Please note that we are NOT responsible for the return shipping cost back to us as well as the return label. Refunds will be provided once we received the item(s) and have established the item(s) meet the criteria listed above, we will initiate a refund to the original form of payment. Once processed, you will receive the refund within 5 to 7 business days (depending on your payment institution, this may be longer). Shipping costs are nonrefundable.
If the item(s) returned to us do not meet these criterias, the item(s) will be returned to the sender at their own expense.
Opened or used products, or any item(s) marked as non-refundable / Final Sale are NOT eligible for any Returns / Refund. We are not able to accept any returns from US locations.
Manfacturer considerations:
If you have a performance and/or a warranty issue, or a general complaint in regard to the item(s) in question, please contact the manufacturer directly at the number listed on the packaging of the item(s) as they do want to hear from you to collect all information in regard to the issue.
Item(s) in the following categories are NOT eligible for returns
Delivery Refusal
If you choose to refuse your parcel upon delivery (ie. delivery driver attempts to deliver and you do not accept the parcel), we will charge a 20% re-stocking fee.
If you received damaged item (s) or wrongly shipped item(s) by us, you can request a Return Merchandise Authorization number from us within 5 days of the registered delivery date by our shipping partner to the noted delivery address on your invoice.
Return request beyond this 5 day period for damaged or wrongly shipped item(s) will not be eligible for a return / refund. Return shipments for these return request and replacement item(s) will be at NO COST to the purchaser unless they are reasonable circumstances why this cannot be done.
If the item(s) received was damaged at the time of the opening of your packaged, please take a photo of the said item(s) and shipment box and send it to us along with your request for a replacement to sales@whitecrossdispensary.com with following in the subject line:
DAMAGED- Order #(*******)
If the item(s) received was the incorrect item(s) (wrongly shipped by us), please send us an email at sales@whitecrossdispensary.com with the subject line:
WRONGLY SHIPPED- Order #(********).
Please indicate to us the bar code of the product you received in your email. We will then send you a paid return label to send us the wrongly shipped item(s) back to us.
Next steps:
NOTE: We must receive the original item(s) before we can ship the new one.
We do not offer refunds on clearance items. All orders of clearance items are final sale.
