Shipping & Returns

Rate Calculator Return Request

Shipping

Shipping for Canadian Orders

Shipping

Effective November 1, 2025

Shipping fees start at $8.00 plus taxes and vary depending on region, location, and total package weight. For the most accurate estimate, please use our Rate Calculator and enter your postal code in our Shipping & Returns page

Please note that not all orders over $85 qualify for free shipping.

  • Orders over 0.756 kg in total weight will receive a discounted rate instead of free shipping, even if the order subtotal (before taxes) exceeds $85.
  • Orders with a subtotal of $85.00 or less will be charged the regular shipping rate, based on weight and destination.

If your order exceeds the weight threshold, a discounted shipping rate will automatically appear at checkout.

Order Processing & Shipping Times

All orders require 1–3 business days (excluding weekends and statutory holidays) for processing, which includes assembling, packing, and preparing your order for shipment — unless otherwise noted on the product page.

  1. Estimated shipping times shown at checkout are calculated from the date the package leaves our facility in Ottawa, Ontario — that is, when it is picked up by our shipping partner, not when the order is being packed or processed.
  2. We use Canada Post as our primary shipping partner for all Canadian deliveries. Shipping times may vary depending on the destination region and local delivery conditions.

SPECIAL NOTE

For all orders containing special order items (marked “Shipping in 5–7 business days”), processing and shipping times will begin once the product is received from our supplier.

  • Newfoundland                     5-7 business days
  • Nova Scotia                         5-7 business days
  • New Brunswick                    5-7 business days
  • Prince Edouard Island          5-7 business days
  • Quebec                                1-4 business days
  • Ontario                               1-3 business days
  • Manitoba                            3-5 business days
  • Saskatchewan                     3-5 business days
  • Alberta                               4-6 business days
  • British Columbia                4-6 business days
  • Yukon                                5-7 business days
  • North West Territories       7-9 business days
  • Nunavut                            7-9 business days

Please note that these are estimated times and may vary depending on weather, logistics and circumstances beyond our control. (ie: workers strike or company lockout). We will not issue ANY refunds for late arrivals.

All orders with a total paid amount of $100 CAD or more will be shipped with a signature required. This ensures your parcel is fully insured by our shipping carrier in the event of any delivery issue.

 

Please note that White Cross E-Store will NOT be held liable for any orders marked as delivered and accompanied by proof of delivery with a signature.

 

If you have any questions or wish to discuss this policy further, please contact our Customer Service Team estore@#whitecrossdispensary.com f or call 613-233-4029 or assistance.

Shipping for US orders

For All U.S. Orders

Effective November 25, 2025, all orders shipped to the United States will use Carrier-Calculated Rates based on the destination and total package weight.

Duties and taxes will be calculated and prepaid at checkout prior to shipping. All U.S. shipments will be sent via Tracked Packet — handled by Canada Post within Canada and transferred to USPS for final delivery. A tracking number will be provided for every order.

Please note: Free shipping is no longer available on U.S. orders, regardless of the purchase amount.

Shipping for International Orders

Shipped by weight; Starting at: $35.12

UK orders below $85 CAD are subject to a $35.12 shipping fee. Orders of $85 CAD or more will see shipping fees confirmed during checkout, based on cart contents and delivery address. UK orders are shipped via Canada Post small packet, which does not include a tracking number. If you would like to receive a tracking number, please select Tracked Packet Air or XpressPost USA as your preferred shipment method.
Shipping-Signature Requirement & Liability

All orders with a total paid amount of $100 CAD or more will be shipped with a signature required. This ensures your parcel is fully insured by our shipping carrier in the event of any delivery issue.

 

Please note that White Cross E-Store will not be held liable for any orders marked as delivered and accompanied by proof of delivery with a signature.

 

If you have any questions or wish to discuss this policy further, please contact our Customer Service Team estore@#whitecrossdispensary.com f or call 613-233-4029 or assistance.

Shipping to PO Box, Drop Shipping & International Forwarding

Please note, we do NOT ship to

  • PO boxes,
  • storage facilities
  • 3rd-party distribution /mail service locations
  • 3rd part customers (eg. Dymon Storage, UPS, Purolator, International forwarding companies etc.

in general, unless there is no other option for parcel delivery.

Shipping Address Policy

We do not act as a drop shipper without prior authorization from our management team. To ensure order security, the “Ship To” and “Bill To” addresses must match for the parcel to be shipped.

If you require alternative arrangements, please contact us by phone or email to discuss approval before placing your order.

Shipping Exclusions on Free Shipping

Please note that NOT all orders over $85 qualify for free shipping.

  • Orders over 0.756 kg in total weight will receive a discounted rate instead of free shipping, even if the order subtotal (before taxes) exceeds $85.
  • Orders with a subtotal of $85.00 or less will be charged the regular shipping rate, based on weight and destination.

If your order exceeds the weight threshold, a discounted shipping rate will automatically appear at checkout.

Service Interruptions & Alternate Carriers

Returns

Return Policy

Return Eligibility and Process

Return requests must be submitted within 30 days of the registered delivery date as confirmed by our shipping partner to the delivery address noted on your invoice.
Requests made after the 30-day period will not be eligible for return or refund.

To request a return, please complete our [Return Request Form] by clicking the “Return Request” button located at the top right of this page. 

Return Eligibility Requirements

  1. Item(s) must be unopened, undamaged, in their original packaging, and in saleable condition.
  2. Reason for return

Non-Returnable Item Categories

The following items cannot be returned or refunded for safety and hygiene reasons:

·         Compression Stockings

·         Feminine Hygiene Products

·         Family Planning Items

·         Supports & Braces

·         Clearance or Final Sale Items


If the Return Is Not Due to an Error on Our Part

·         The original shipping charges paid to ship your order will not be refunded.

·         If your order total was over $85 CAD at the time of shipping and you return part or all of your order, we will refund the product value minus a $12.00 deduction to cover the shipping charges originally paid by us.

 

·         A 20% restocking fee will apply to the product value (excluding shipping charges).

·         Return shipping fees and labels are the responsibility of the customer.

 

Refunds will be processed only after the returned goods are received and inspected by our team. Please allow up to 48 hours for processing once the return is received. An email will be sent out to you,  once the refund has been processed in our system.

Refunds will be issued to the original method of payment within 5–7 business days (timing may vary depending on your financial institution).

General Return Considerations

·         Shipping costs are non-refundable.

 

·         If returned item(s) do not meet the eligibility criteria, they will be returned to the sender at their expense.

 

·         Opened or used products, or any item(s) marked Final Sale / Non-Refundable, are not eligible for return or refund.

 

·         We are unable to accept returns from U.S. locations.


Manufacturer Warranty & Product Performance

For any performance, warranty, or product-related issue, please contact the manufacturer directly using the contact information provided on the product packaging. Manufacturers welcome feedback and handle product-specific concerns directly.

Delivery Refusals

If you choose to refuse delivery of your parcel (e.g., declining receipt when the carrier attempts delivery), a 20% restocking fee will apply. The original shipping fees will not be refunded.

Return Request

Please fill out a return request form.

Damaged Products

If you received damaged item (s) or wrongly shipped item(s) by us, you can request a Return Merchandise Authorization number from us within 5 days of the registered delivery date by our shipping partner to the noted delivery address on your invoice.

Return request beyond this 5 day period for damaged or wrongly shipped item(s) will not be eligible for a return / refund. Return shipments for these return request and replacement item(s) will be at NO COST to the purchaser unless they are reasonable circumstances why this cannot be done.

If the item(s) received was damaged at the time of the opening of your packaged, please take a photo of the said item(s) and shipment box and send it to us along with your request for a replacement to estore@whitecrossdispensary.com with following in the subject line:

        DAMAGED- Order #(*******)

Shipped by weight; Starting at: $35.12

UK orders below $85 CAD are subject to a $35.12 shipping fee. Orders of $85 CAD or more will see shipping fees confirmed during checkout, based on cart contents and delivery address. UK orders are shipped via Canada Post small packet, which does not include a tracking number. If you would like to receive a tracking number, please select Tracked Packet Air or XpressPost USA as your preferred shipment method.
Wrongly Shipped Products

If the item(s) received was the incorrect item(s) (wrongly shipped by us), please send us an email at estore@whitecrossdispensary.com with the subject line:

        WRONGLY SHIPPED- Order #(********).

Please indicate to us the bar code of the product you received in your email. We will then send you a paid return label to send us the wrongly shipped item(s) back to us.

Next steps:

  1. Given that the wrong item(s) were shipped, we can provide a refund or send out a new package.
  2. We will respond to your correspondence to go over the return expectations and refund/re-ship your order.
  3. Please keep in mind that due to inventory fluctuations, the item may not be in stock, therefore a refund may be the only solution.
Clearance Items

We do not offer refunds on clearance items. All orders of clearance items are FINAL Sale.

Cancellations

If you need to cancel your order after it has been placed, we will do our best to accommodate your request. Please note that order cancellation is time-sensitive. Once your order has been prepared and is ready for pickup by our shipping partner, we will not be able to process a cancellation.

If we are unable to fulfill your cancellation request due to timing, you may request a Return Merchandise Authorization (RMA) number to return the product(s) after you receive the package.

Please note:

  • We will not refund the original shipping charges paid to ship the goods to you.
  • We will only refund the product value (excluding any shipping charges).
  • Return shipping fees to send the product(s) back to us are at your own expense.

To request an order cancellation, please send an email to estore@whitecrossdispensary.com with the following in the subject line:

CANCELLATION REQUEST – Order #(*******)

Important To Consider

Important Info

1. Please note that White Cross Dispensary is not the manufacturer of the item(s) we sell.

If you have a performance and /or a warranty issue, or a general complaint in regards to the item(s) in question, please contact the manufacturer at the number listed on the packaging of the item(s).

2. The registered delivery date by our shipping partner to the noted delivery address on your invoice in our return and damaged/wrongly shipped policies will be calculated from our Shipping partner’s website tracking system.

Our Fulfillment Process:

  • RECEIVE

    We have received your order and our e-commerce team is getting prepared to process the order items.

  • PROCESS

    Your order goes through a quality checkpoint by the shipping team who packages your order.

  • SHIP

    A shipping team member organizes your order to be picked up and shipped out to you!

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