Terms of service
Terms of Service
Last Updated: December 2025
OVERVIEW
This website is operated by White Cross Dispensary (referred to as “White Cross E-Store,” “we,” “us,” or “our”). Throughout the site, these terms apply interchangeably to White Cross Dispensary and its online operations.
White Cross E-Store offers this website, including all information, tools, and services available from this site, to you—the user—conditional upon your acceptance of all terms, conditions, policies, and notices stated herein.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation, browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by them. If you do not agree to all terms and conditions of this agreement, you may not access the website or use any of our Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates or changes to our website. It is your responsibility to check this page periodically for updates. Your continued use of or access to the website following any posted changes constitutes acceptance of those changes.
Our store is hosted by Shopify Inc., which provides the online e-commerce platform that enables us to sell our products and Services to you.
SECTION 1 — ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or state of residence, or that you are the age of majority and have given consent to allow your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you—while using the Service—violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in immediate termination of your Services.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted over various networks and adapted to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
We are committed to maintaining secure and respectful interactions. Abusive, threatening, or inappropriate conduct toward our staff or systems may result in restricted access or termination of Service.
SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information available on this site is inaccurate, incomplete, or outdated. The material on this site is provided for general informational purposes and should not be relied upon as the sole basis for decisions without consulting more complete or timely sources. Any reliance on the material is at your own risk.
This site may contain historical information that is not current and is provided for reference only. We reserve the right to modify site content at any time, but are under no obligation to update information. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part thereof) without notice at any time. We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.
Prices are displayed in Canadian Dollars (CAD) unless otherwise stated. International pricing may fluctuate due to currency exchange rates, inflation, or other market factors.
SECTION 5 — PRODUCTS OR SERVICES
Certain products or Services may be available exclusively online. These may have limited quantities and are subject to our Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our products. However, we cannot guarantee that your device’s display accurately represents product colors.
We reserve the right to limit the sales of our products or Services to any person, region, or jurisdiction. This may be exercised on a case-by-case basis. We reserve the right to limit quantities, modify descriptions, or discontinue products at any time, without notice. We do not warrant that the quality of any products or Services will meet your expectations or that errors will be corrected.
Some health-related or regulated products may be subject to purchase restrictions or require professional advice prior to sale. By purchasing such items, you acknowledge that you meet any applicable eligibility or regulatory requirements.
SECTION 6 — ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order you place with us. This may include limiting quantities per person, household, or order (based on shared payment method or shipping address). In such cases, we will attempt to notify you via the contact information provided at checkout.
You agree to provide current, complete, and accurate purchase and account information for all orders. Please promptly update your contact and payment details to ensure successful transactions.
For more details, please review our Refund Policy.
SECTION 7 — OPTIONAL TOOLS
We may provide access to third-party tools “as is” and “as available” without warranties of any kind. Use of such tools is at your own discretion and subject to the terms of those third-party providers. Future features or services introduced through our website shall also be subject to these Terms of Service.
SECTION 8 — THIRD-PARTY LINKS
Certain content or products may include materials from third parties. We are not responsible for evaluating, monitoring, or guaranteeing the accuracy or quality of third-party materials or websites. Please review third-party terms and policies carefully before engaging in any transaction. Any complaints or issues should be directed to the third party involved.
SECTION 9 — USER COMMENTS, FEEDBACK, AND SUBMISSIONS
By submitting creative ideas, suggestions, proposals, or materials (“comments”) to us—whether solicited or unsolicited—you grant us unrestricted rights to edit, publish, or use them without compensation. You agree that your comments will not violate any third-party rights and will not contain unlawful, defamatory, or harmful material. We assume no liability for user-generated content or comments.
SECTION 10 — PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy, available on our website.
SECTION 11 — ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct errors or inaccuracies on the site and to cancel or modify orders affected by such errors. No update or refresh date should be interpreted as a guarantee that all information is current.
SECTION 12 — PROHIBITED USES
You are prohibited from using the site or its content for unlawful, harmful, or abusive purposes as detailed in this section. Violations may result in immediate termination of access.
Automated data extraction (including scraping, crawling, or use of bots) is strictly prohibited unless expressly authorized in writing.
SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our Service will be uninterrupted, secure, or error-free. The Service and all products are provided “as is” and “as available,” without warranties of any kind, express or implied. White Cross E-Store, its directors, officers, and affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service.
Some jurisdictions do not allow the exclusion of implied warranties, so these limitations may not apply to you.
SECTION 14 — INDEMNIFICATION
You agree to indemnify and hold harmless White Cross E-Store, its affiliates, officers, and employees from any claims or demands arising from your breach of these Terms or violation of any law or third-party rights.
SECTION 15 — SEVERABILITY
If any provision of these Terms is determined to be unlawful or unenforceable, such provision shall be severed without affecting the validity of the remaining provisions.
SECTION 16 — TERMINATION
These Terms remain effective until terminated by either party. We may terminate your access at any time if you violate these Terms. All obligations and liabilities incurred before termination shall survive termination.
SECTION 17 — ENTIRE AGREEMENT
These Terms and all related policies posted on this site constitute the entire agreement between you and us. Any ambiguities in interpretation shall not be construed against the drafting party.
SECTION 18 — GOVERNING LAW
These Terms and any related agreements shall be governed by and construed in accordance with the laws of Ontario and the applicable laws of Canada. Any disputes shall be resolved in the courts of the Province of Ontario, located in the City of Ottawa.
SECTION 19 — CHANGES TO TERMS OF SERVICE
We may update or modify these Terms at any time. Your continued use of the website constitutes acceptance of such updates.
SECTION 20 — CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
estore@whitecrossdispensary.com
264 Elgin Street, Ottawa, ON K2P 1M2
613-233-4029 (Option 5)