Return Policy

Return Eligibility and  (Return to Stock) RTS Process

Return requests must be submitted within 30 days of the registered delivery date as confirmed by our shipping partner to the delivery address noted on your invoice.
Requests made after the 30-day period will not be eligible for return or refund.

To request a return, please complete our [Return Request Form] by clicking the “Return Request” button located at the top right of this page. 

Return Eligibility Requirements

1. Item(s) must be unopened, undamaged, in their original packaging, and in saleable condition.
   
2. Reason for return

Non-Returnable Item Categories

The following items cannot be returned or refunded for safety and hygiene reasons:

·        Compression Stockings

·     Diagnostic Products

·         Feminine Hygiene Products

·         Family Planning Items

·         Supports & Braces

·         Clearance or Final Sale Items

If the Return Is Not Due to an Error on Our Part or the Parcel was Return to us (RTS) due to non pick up at collection point.

·         The original shipping charges paid to ship your order will not be refunded.

·         If your order total was over $85 CAD at the time of shipping and you return part or all of your order, we will refund the product value minus a $12.00 deduction to cover the shipping charges originally paid by us.

 

·         A 20% restocking fee will apply to the product value (excluding shipping charges).

·         Return shipping fees and labels are the responsibility of the customer.

 

Refunds will be processed only after the returned goods are received and inspected by our team. Please allow up to 48 hours for processing once the return is received. An email will be sent out to you,  once the refund has been processed in our system.

Refunds will be issued to the original method of payment within 5–7 business days (timing may vary depending on your financial institution).

General Return Considerations

·         Shipping costs are non-refundable.

 

·         If returned item(s) do not meet the eligibility criteria, they will be returned to the sender at their expense.

 

·         Opened or used products, or any item(s) marked Final Sale / Non-Refundable, are not eligible for return or refund.

 

·         We are unable to accept returns from U.S. locations.

Manufacturer Warranty & Product Performance

For any performance, warranty, or product-related issue, please contact the manufacturer directly using the contact information provided on the product packaging. Manufacturers welcome feedback and handle product-specific concerns directly.

Delivery Refusals

If you choose to refuse delivery of your parcel (e.g., declining receipt when the carrier attempts delivery), a 20% restocking fee will apply. The original shipping fees will not be refunded.