Legal notice

Legal Notice Policy

Last updated: April 28, 2026

1. Website Operator Identification

This website, White Cross eStore, is owned and operated by:

White Cross Dispensary
264 Elgin Street
Ottawa, ON, K2P 1M2
Canada

Telephone: 613-233-4029
Email: estore@whitecrossdispensary.com
Website: https://store.whitecrossdispensary.com

2. Purpose of the Website

This website provides customers with access to health, wellness, pharmacy-related, and retail products available for purchase.

Information provided on this website is intended for informational purposes only and does not replace advice from a pharmacist, physician, or other qualified healthcare professional.

Customers should consult a healthcare professional before using medications, supplements, or diagnostic products.

3. Regulatory Compliance

White Cross eStore operates in accordance with applicable Canadian and Ontario legislation, including:

· Consumer Protection Act, 2002 (Ontario)

· Food and Drugs Act (Canada)

· Personal Information Protection and Electronic Documents Act (PIPEDA)

Certain products may be subject to regulatory restrictions depending on applicable provincial or federal legislation. Orders may be refused where required by law.

4. Accuracy of Information

White Cross eStore makes reasonable efforts to ensure that:

· product descriptions

· ingredient lists

· images

· DIN/NPN identifiers

· pricing

· availability

are accurate and current.

However, manufacturers may change packaging or formulations without notice. Product images are provided for illustration purposes only.

Customers should verify product information prior to use.

5. Orders and Acceptance

All orders placed through this website remain subject to acceptance by White Cross eStore.

We reserve the right to:

· cancel or refuse orders

· limit purchase quantities

· correct pricing errors

· restrict shipments

· request verification information before processing orders

where necessary.

6. Pricing Policy

All prices displayed on this website are in Canadian dollars (CAD) unless otherwise indicated.

Prices:

· may change without notice

· exclude applicable taxes until checkout

· exclude shipping fees unless otherwise stated

White Cross eStore reserves the right to correct pricing errors at any time.

7. Shipping and Delivery

White Cross eStore ships orders using third-party carriers, including but not limited to:

· Canada Post

· UPS

· Purolator

Delivery timelines are estimates only and are not guaranteed.

White Cross eStore is not responsible for delivery delays resulting from:

· carrier disruptions

· weather conditions

· incomplete or incorrect addresses

· missed delivery attempts

· parcel theft after confirmed delivery

Additional delivery conditions are outlined in our Shipping Policy.

8. Returns and Refunds

Returns are governed by the White Cross eStore Return Policy available at:

https://store.whitecrossdispensary.com/pages/return-policy

Certain healthcare and diagnostic products may be final sale unless defective.

Refund eligibility is subject to policy conditions.

9. Limitation of Liability

White Cross eStore shall not be held liable for:

· misuse of products

· allergic reactions

· incorrect self-diagnosis

· indirect or consequential damages

· typographical errors on the website

· temporary website interruptions

· delivery issues caused by third-party carriers

Customers assume responsibility for verifying product suitability before use.

10. Intellectual Property

All website content, including:

· logos

· text

· product descriptions

· graphics

· images

· layout

· branding elements

is the property of White Cross Dispensary unless otherwise indicated.

Unauthorized reproduction, distribution, or use is prohibited.

11. Privacy Protection

Personal information collected through this website is handled in accordance with our Privacy Policy available at:

https://store.whitecrossdispensary.com/policies/privacy-policy

White Cross eStore complies with applicable Canadian privacy legislation, including PIPEDA.

12. External Links

This website may contain links to third-party websites.

White Cross eStore is not responsible for the content, accuracy, or privacy practices of those websites.

13. Governing Law

This website and all related transactions are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

Any disputes shall be subject to the jurisdiction of the courts of Ontario.

14. Policy Updates

White Cross eStore reserves the right to update this Legal Notice Policy at any time without prior notice.

Changes take effect immediately upon publication on the website.

Customers are encouraged to review this policy periodically.

15. Purchases Through AI Assistants and Third-Party Conversational Channels

White Cross eStore may allow customers to browse products and complete purchases through third-party conversational interfaces, including artificial intelligence assistants, messaging platforms, or integrated shopping channels (collectively referred to as “AI Channels”).

When purchases are initiated through an AI Channel:

· the transaction remains a purchase from White Cross eStore

· product availability, pricing, and eligibility remain subject to confirmation by White Cross eStore at the time of processing

· all orders remain subject to acceptance in accordance with our standard Order Acceptance Policy

· shipping, return, and refund policies apply in the same manner as purchases made directly through our website

Customers acknowledge that AI Channels are operated by independent third-party platforms. While these platforms may facilitate product discovery or checkout functionality, White Cross eStore is not responsible for:

· errors generated by third-party interfaces

· incomplete or inaccurate customer input

· technical interruptions within the AI platform

· delays caused by third-party systems

Product descriptions presented through AI Channels may be abbreviated or summarized for conversational display purposes. Customers remain responsible for reviewing full product details, warnings, ingredients, and usage instructions prior to purchase or use.

By placing an order through an AI Channel, customers consent to the transmission of required order information between the third-party platform and White Cross eStore for the purpose of processing and fulfilling the transaction in accordance with our Privacy Policy.

White Cross eStore reserves the right to limit or refuse orders submitted through AI Channels where required for regulatory, safety, verification, or fraud-prevention purposes.

16. Pharmacy and Regulated Product Restrictions (Including AI Channel Purchases)

Certain products offered by White Cross eStore may be regulated under applicable Canadian legislation, including the Food and Drugs Act and related regulations.

When purchases are initiated through AI Channels or other third-party interfaces:

· prescription medications are not available for purchase

· pharmacist-assessment products may require additional eligibility confirmation before fulfillment

· diagnostic devices and healthcare products may be subject to sale restrictions depending on applicable regulations

· certain products may require age verification or identity confirmation prior to shipment

· some products may be unavailable for shipment to specific provinces or territories

White Cross eStore reserves the right to:

· request additional information prior to processing an order

· cancel or refuse orders involving regulated healthcare products

· substitute pharmacist review where required by professional standards

· restrict quantities in accordance with applicable regulations or patient safety practices

Product availability through AI Channels may differ from availability on the White Cross eStore website.

All regulated product purchases remain subject to pharmacist oversight where required by law or professional practice standards.