Shipping Info - Canada

Shipping

Effective November 1, 2025

Shipping fees start at $8.00 plus taxes and vary depending on region, location, and total package weight. For the most accurate estimate, please use our Rate Calculator and enter your postal code in our Shipping & Returns page

Please note that NOT all orders over $85 qualify for free shipping.

• Orders over 0.756 kg in total weight will receive a discounted shipping  rate instead of free shipping, even if the order subtotal (before taxes) exceeds $85.
• Orders with a subtotal of $85.00 or less will be charged the regular shipping rate, based on weight and destination.
• Non urban areas will receive a discounted shipping rate when orders total are more than $85.00 after applicable coupons and before taxes.

If your order exceeds the weight threshold, a discounted shipping rate will automatically appear at checkout.

Order Processing & Shipping Times

All orders require 1–3 business days (excluding weekends and statutory holidays) for processing, which includes assembling, packing, and preparing your order for shipment — unless otherwise noted on the product page.

1. Estimated shipping times shown at checkout are calculated from the date the package leaves our facility in Ottawa, Ontario — that is, when it is picked up by our shipping partner, not when the order is being packed or processed.
2. We use Canada Post as our primary shipping partner for all Canadian deliveries. Shipping times may vary depending on the destination region and local delivery conditions.

SPECIAL NOTE

For all orders containing special order items (marked “Shipping in 5–7 business days”), processing and shipping times will begin once the product is received from our supplier.

• Newfoundland                     5-7 business days
• Nova Scotia                         5-7 business days
• New Brunswick                    5-7 business days
• Prince Edouard Island          5-7 business days
• Quebec                                1-4 business days
• Ontario                               1-3 business days
• Manitoba                            3-5 business days
• Saskatchewan                     3-5 business days
• Alberta                               4-6 business days
• British Columbia                4-6 business days
• Yukon                                5-7 business days
• North West Territories       7-9 business days
• Nunavut                            7-9 business days

Please note that these are estimated times and may vary depending on weather, logistics and circumstances beyond our control. (ie: workers strike or company lockout). We will not issue ANY refunds for late arrivals.

All orders with a total paid amount of $100 CAD or more will be shipped with a signature required. This ensures your parcel is fully insured by our shipping carrier in the event of any delivery issue.

 

Please note that White Cross E-Store will NOT be held liable for any orders marked as delivered and accompanied by proof of delivery with a signature.

 

If you have any questions or wish to discuss this policy further, please contact our Customer Service Team estore@#whitecrossdispensary.com f or call 613-233-4029 or assistance.